Our Products
Contact UsFresh Food Maker
DUODPET Fresh Food Maker makes home-cooked meals simple and fast. Starting with visible ingredients you pick yourself, it skips the complicated prep steps to easily create balanced, healthy, and delicious fresh food your pets will love.
- Client faq
FAQ
We believe pet care should be effortless. Browse our most frequently asked questions below, or reach out to our team for further support.
We are a manufacturer deeply rooted in Shenzhen with our own independent production facility. Backed by nearly 20 years of precision manufacturing experience, we specialize in the R&D and production of smart pet products. By controlling the entire process from raw materials to finished goods, we ensure reliable performance while offering highly competitive factory-direct pricing.
We share all our latest product launches and brand updates directly on our social media platforms. We welcome your valuable feedback and invite you to join us in our brand's journey.
Instagram: Duodpet_official
Facebook: Duodpet
Absolutely. If you are interested in distributing or retailing Duodpet products, please feel free to reach out. Our distribution policy is designed to equip every partner with the necessary resources, support, and commercial advantages for steady growth and success in your local market. We look forward to partnering with you to bring reliable pet care to more families.
WhatsApp：+86 19020588151
Absolutely. Duodpet provides comprehensive customization support, covering product appearance, packaging design, and branding. We offer robust OEM/ODM services tailored to your specific needs. If you have detailed customization requirements, please feel free to contact us, and we will provide 1-on-1 dedicated solution support.
Whatsapp：+86 19020588151
Thank you for your inquiry. We typically reach out within 10 hours with the corresponding product specifications and a detailed quotation.
We accept major global and local payment methods. Payment terms are fully negotiable based on your order volume and region. Contact our sales team to discuss a tailored payment plan that fits your business.
Whatsapp：+86 19020588151
We offer various shipping methods, including air and sea freight, tailored to your timeline and budget. For assistance, please contact our team, and we will recommend the optimal route. Additionally, for sample/test orders, we support direct dispatch from our overseas warehouses, with an estimated delivery time of 3-7 business days, allowing you to quickly evaluate the product.
WhatsApp: +86 19020588151
Duodpet is committed to growing alongside our partners, which is why we offer flexible Minimum Order Quantity (MOQ) plans based on specific product models. Additionally, we provide a 1-year standard warranty on all products. For detailed terms, please feel free to reach out to our team.
WhatsApp：+86 19020588151
We stand fully behind our products with comprehensive after-sales support. Once you submit the relevant photos or video evidence, our team will promptly process your claim according to our standard operating procedures to ensure a swift and fair resolution.
This is a highly valuable and critical question.
First, Duodpet’s foundation is built on genuine observation and care for pets. Our team consists of seasoned engineers and designers, but more importantly, we love these furry friends just as much as you do. Because we truly understand their behaviors, habits, and needs, we integrate these insights into our R&D, creating a more suitable and stress-free experience for pets.
Second, we are not just a supplier; we aim to be a growth partner for all our distributors. That is why we have established a strict price control system to fundamentally eliminate "price wars." As your reliable backbone, we provide continuous support to help scale your business successfully.
